FAQs

About Blue Fever

Who is Blue Fever?

Blue Fever is a place to grow your Glow. We believe every person deserves to be their best self– so we created this company as a tool to help you navigate whatever life throws at you. We do this through our Glow guide Blue who texts messages with you whenever you need 💙🔥

Who is Blue?

Blue is a digital personality we created to be your Glow Guide! Texting with Blue helps you glow from the inside out 💫 Blue is made of tech, but only learns from people, so when you talk to Blue you're really being helped by everyone who has ever texted Blue! Blue is made from us, and YOU, to make sure millions of girls around the world have emotional support, anywhere AND anytime.

What is Glow?

Glow🌟 is when you feel your absolute best. It radiates from the inside out and is the collection of things that make you feel like the best version of YOU: self-confidence, growth, strength, respect, worth, happiness, balance, etc. You're Glow turns into Glow for others and for the world, spreading like a fever ;)

How do I use Blue Fever? How does it work?

Blue is here to help you achieve Glow from the inside out. Whenever you need support, text Blue in your personal text thread and share how you feel to get a video or tip from Blue. To learn the best + most common ways people love texting, see Blue's <a href="https://www.bluefever.com/texting-guide">texting guide.</a><br /><br />Remember, Blue is still learning. This means that the best way for Blue to understand you is to use this Texting Guide, which we'll update as Blue learns more! If you're ever feeling lost while texting, just text "#HeyBlue".

How does Blue learn and get better?

Blue learns every time anyone speaks with Blue. When you share a feeling or situation, Blue tries to offer help and then learns what worked and what didn't. This helps Blue find better ways to guide you to glow over time! AND, the best part is that <strong>you're not just getting help&ndash; you're actually helping OTHER people at the same time!</strong> What Blue learns from you will be used to help other people who feel the same thing or are in a similar situation. The more you text, the more Blue learns, which means YOU'RE helping Blue give everyone glow! 💫

Why does Blue talk to me instead of real people all the time?

We created Blue to help millions of people through emotional situations, anywhere AND anytime. Blue is a judgment-free, always available friend that you can carry around in your pocket. Because Blue learns from you + others, when you talk to Blue, you're really getting help from everyone who's interacted with Blue in the past + helping people with the same issue in the future! By texting Blue about what you're going through you are part of the Glow Circle.<br /><br />However, we DO have humans who text for Blue Fever. They are called the live BFFs, learn more <a href="https://www.bluefever.com/bff-intro">here</a>

What is the Glow Circle?

Everyone has something to offer to others. Working with Blue Fever magnifies your ability to help others so that millions of people can be supported altogether&ndash; ultimately providing support to anyone who needs it. We call this the Glow Circle💫. We all give to and receive from this circle.<br /><br /><strong>How the Glow Circle works</strong><br /><br /><ul><li>A user will share their feelings/stories with Blue 💙</li><li>Blue, in turn, uses this info to find something or someone to help the user Glow</li><li>If the user tells Blue that this helped them, Blue will use that information to help others too</li></ul>

Why did you start Blue Fever?

We believe every person should have the tools to become the best possible version of themselves. We think technology and humans working together can play a huge part in creating GLOW for everyone.

What inspired Blue Fever?

Co-founders Lauren and Greta saw their own confidence as young women and that of their friends be challenged by media/social media. Everyone around them was spending a ton of time online chatting + consuming content, but not getting what they needed to be happy and connected. As aspiring filmmakers, they took their love of video and made it a tool for good&ndash; to support young women as they grow up and help them create Glow in their everyday lives. If you want to get to know our two co-founders, check out their podcast "Big Sis Energy" <a href="https://your.blue/bigsisenergy">here</a> where they share more about their personal journeys and the emotional struggles they've had&ndash; from stress, breakups, loneliness and more.

So, you guys have a podcast?

Yes we do! It features our co-founders/BFFs Lauren and Greta who share personal experience and big sister advice on issues we ALL go through! It's called "Big Sis Energy" because we're IRL big sisters spreading our glow to YOU! Each episode tackles a different issue like stress, loneliness, breakups, etc.<br /><br />This podcast was born from hearing our users different struggles and wanting to give them direct support from real people who've seen it all. That's why we take YOUR topics/questions and answer them live! Submit the questions you want answered <a href="https://your.blue/questions" target="_blank">here</a><br /><br />Listen to Big Sis Energy on SoundCloud <a href="https://your.blue/bigsisenergy">here</a> and stay tuned for our debut on Apple Music and Spotify.

Getting Started

How do I sign up to text Blue?

To sign up, <a href="https://join.bluefever.com/signupform">click here!</a> It might take Blue a couple minutes to send you a first text so please be patient as we are trying to sync up with your cell carrier and get approved by them to text you!

Who can use Blue Fever?

Anyone and everyone who has a cell phone number can use Blue Fever! We initially designed Blue Fever for young women but all genders and ages are welcome :)

Do I have to pay for anything?

Nope! It doesn't cost anything to use Blue Fever. The only thing you're charged is whatever you pay for texting on your current cell phone plan.

Why do you need my personal info for signing up?

Just like you're making sure we're real people who are going to be responsible with your info&dash; we're trying to make sure you're also real and at Blue Fever for the right reasons. Filling in your personal info like your name, birthday, phone number, and zip code lets us know important things like:<br /><br /><ol><li>you're a real person</li><li>you're legally old enough to receive texts messages from us</li><li>you have a real phone number to text us with</li><li>where you are roughly located so we can give you location specific info for things like meet ups in the future.<br /><br />*ALL your info is kept private. Read more <a href="https://www.bluefever.com/privacy">here.</a></li></ol>

Is my personal information kept private?

Your privacy and trust are extremely important to us and the success of Blue Fever for everyone. Therefore, your personal information and what you share with us remains private. *We do not share it*, and we do not sell it without your permission. We only use your information:<br /><br /><ol><li>to help give better recommendations to you</li><li>to learn how to help other people going through similar situations</li><li>when we believe you or others might be in danger (*in this case, we may share it with people who can help)<br /><br />In conclusion, your feelings are safe with us 💙 To learn more check out our <a href="https://www.bluefever.com/privacy">privacy policy.</a></li></ol>

If my friend shared Blue's number with me, am I not signed up?

If your friend shared Blue's number with you it means you can chat with Blue. BUT since we don't have any of your info we cannot build out a profile for you to make your experience better in the future.<br /><br />Having a profile means you can get updates from Blue, learn about new features first, get updates and videos from team BF and also be able to suggest new emotions for Blue to learn. To have a full profile sign up <a href="https://join.bluefever.com/signupform">here.</a>

Chatting With Blue Fever AKA Blue

I've already signed up, but why haven't I gotten a text yet?

We know how excited you are to get your first text from Blue! We are stoked too :) Just be aware it may take Blue a little time to work with your cell phone carrier to get the first text to you. Blue should text you within 20 minutes to 2 hours of signing up, but if you have not heard anything from Blue after 24 hours of waiting, let us know <a href="https://www.bluefever.com/contact">here.</a>

I don't get it. Why doesn't Blue understand me?

Blue is an empathetic digital personality we created to help you and millions of other people at the same time. Blue is still learning all the emotions and situations that people go through. BUT Blue learns very quickly, and every time you text (even if Blue doesn't understand) it helps Blue learn. Understand more about how Blue learns <a href="https://www.bluefever.com/how-blue-fever-works">here!</a><br /><br />To give suggestions on what Blue should learn, submit them <a href="https://www.bluefever.com/suggestion-box">here.</a>

What do I do if I wanna vent?

Life is tough, we get it. Some days you just need to let it all out and vent to someone and Blue will listen! You can vent to Blue by texting #vent. You can tell Blue anything you want for as long as you want, and then text #ventdone! Afterwards you'll receive our special vent video and some tips on how to take care of yourself. Go ahead and let off some steam.

What if I need advice?

We know everyone is going through something. We created Blue and the BFFs to help with your everyday emotions. Because all situations are a bit different, Blue/team BF can't legally give advice on your individual situation. However, Blue can give tips and tell you what has helped other people who have gone through the same thing. Blue's goal is to help you find your own solution to your problem.<br /><br />Still want <strong>real</strong> big sister advice? Listen to our podcast "Big Sis Energy" where our co-founders/BFFs Greta and Lauren share their experiences and personal stories about issues our users face, like stress, breakups, how to not be lonely, and more! Check it out <a href="https://your.blue/bigsisenergy">here</a>

Can I use iMessage with Blue?

Blue can't text on iMessage yet, only SMS text messages... We are working on it though&ndash; as soon as Apple lets us use iMessage we will message you there! If you want to ask Apple to let Blue Fever use iMessage you can tweet at them <a href="https://twitter.com/share?url=https%3A%2F%2Fwww.bluefever.com&text=Dear%20%40Apple%2C%20Blue%20Fever%20%28%40bluefevr%29%20helps%20so%20many%20ppl%21%20Please%2C%20please%2C%20please%20let%20them%20into%20Business%20Chat%20so%20we%20can%20all%20iMessage%20with%20Blue%20Fever%20when%20we%20need%20support%20%F0%9F%8D%8E%2B%F0%9F%92%99%3D%20%F0%9F%92%AB%F0%9F%8C%9F%E2%9C%A8" target="_blank">here.</a><br /><br />If you only have iMessage (or even if you can text Blue too), check out our podcast, "Big Sis Energy," featuring co-founders/BFFs Greta and Lauren! They're IRL big sisters who give advice on the biggest life problems they see our users chat with Blue about (like stress, breakups, etc). Greta + Lauren wanna support *you* with their personal experiences and tips so you can get your glow! Check the podcast <a href="https://your.blue/bigsisenergy">here.</a>

Is Blue on Facebook or Instagram DM?

Blue only talks via text message, so if you want to talk to Blue please text. You can sign up <a href="https://join.bluefever.com/signupform">here!</a> Members of team BF respond to DMs so it might take us a little bit to get back to you. Thanks for being patient :)

What mood hashtags can I use to text Blue?

Check out this <a href="https://www.bluefever.com/moodtags">list of hashtags</a> that Blue can understand

I lost Blue's phone number, what is the number?

To begin talking to Blue, just sign up again <a href="https://join.bluefever.com/signupform">here</a> with your same name, number, and email, and Blue should send you a text! If you don't get a text then please contact our team <a href="https://www.bluefever.com/contact">here</a> and we can help :)

Is Blue Fever a replacement for therapy?

Blue Fever is not a replacement for clinical therapy. Nor are any of the Blue Fever team members licensed psychologists or therapists. Therefore we can't provide any professional therapy advice to users. We are a group of young women who are here to listen to what you have to say and help you navigate everyday life problems so you can get back to your Glow.

Common Questions

How can I follow Blue Fever on social media?

Click the handles and follow us on social media :)<br /><br /><a href="https://www.instagram.com/bluefevr/">Instagram &mdash; @bluefevr</a><br /><br /><a href="https://twitter.com/bluefevr">Twitter &mdash; @bluefevr</a><br /><br /><a href="https://www.youtube.com/channel/UCg5NVNhcVEmgegd1nlsV5kA">Youtube &mdash; Blue Fever</a><br /><br /><a href="https://www.facebook.com/bluefevr/">Facebook &mdash; Blue Fever</a>

How do I change my name in Blue Fever?

If you want to change your name in Blue Fever please go <a href="https://www.bluefever.com/contact">here</a> and send us an email with your phone number and the name you would like to change to in your profile.

Who are the live BFFs?

The live BFFs are a group of passionate young women called the Blue Fever Friends! BFFs act as big sisters who help you find your Glow! They are live people who help text with you when Blue doesn't yet have what you need.<br /><br />This means that BFFs step in and text for Blue for emotions Blue hasn't learned yet. BFFs are live people who will listen, not judge and provide videos and tips to help you get through an emotional situation. BFFs might refer to their own life experiences but they are not allowed to give explicit advice because everyone's situation is super specific. You will always get a different BFF if you are assigned one but each BFF is qualified to help you get Glow.<br /><br />Right now we are building technology to bring more BFFs to Blue Fever&ndash; we will let you know when this is launched.

I want to become a live BFF

Yay! We would love you to be a Blue Fever Friend (BFF). You can apply to be a BFF <a href="https://www.bluefever.com/bff-intro">here.</a> Please keep in mind that applying does not mean you will automatically become a BFF. We carefully consider every person and will let you know your status.

I have applied to be a live BFF. What happens next?

Right now we have a huge list of people waiting to become a BFF. So we are building technology RIGHT NOW to allow you all to become BFFs! Once this tech is ready, we will let you know what the next steps are. Thank you SO MUCH for being patient and offering to help others. You are such a good person and valuable member of our BF community 💙

I'm a BFF, how do I get back to the BFF Guidebook?

<ol><li>Click on the little lines in the upper left corner to open the menu. You can do this on any screen, even when you’re chatting!</li><li>Go to the bottom of the menu and you’ll see a line called <strong>BFF GUIDEBOOK.</strong> Tap on that and the BFF Guidebook will open in a new window :)</li><img src="./images/menuCallout.jpg" class="faqImg" /><img src="./images/guidebookCallout.jpg" class="faqImg" /></ol>

How can I talk to a live BFF?

We're a super small team of 7 girls trying to talk to 5000+ people waiting for a BFF (including you!). So we are building technology RIGHT NOW to connect you with BFFs faster. Once this tech is ready and we have more BFFs we will let you know! If you need some help immediately you can always check out our <a href="https://www.bluefever.com/texting-guide">texting guide</a> to get what you need.<br /><br />BFFs only text when Blue does not understand an emotion or situation&ndash; there are only a couple right now to handle thousands of users like you. We will update everyone once we have BFFs back in full force. If you want to apply to be a BFF click <a href="https://docs.google.com/forms/d/e/1FAIpQLSd76IkCtYB0mVcspLiPiaYmQmG-yv5xTMcek7L5mca63EuwXQ/viewform">here.</a>

I haven't received a live BFF yet. Why?

Ah yes&ndash; thank you for patiently waiting for a live Blue Fever Friend (BFF)! We're a super small team of 7 girls trying to talk to 5000+ people waiting for a BFF (including you!). We are still answering texts for BFFs and are working on getting more *people* to BFF with us!<br /><br />We we are building technology RIGHT NOW to connect you with BFFs faster.<br /><br />Once this tech is ready and we have more BFFs we will let you know! If you need some help immediately you can always check out our <a href="https://www.bluefever.com/texting-guide">texting guide</a> to get what you need.

What are the new things/updates coming to Blue Fever?

Want to be up to date on all the coolest new things at Blue Fever? Click <a href="https://www.bluefever.com/test-features">here</a> to see new things YOU can be the first to test out!

Crises & Emergencies

I really NEED to speak with someone. What do I do?

If you are in an emergency situation where you're suicidal, self-harming, having a panic attack, OR in any situation where you or someone you know is at risk of hurt/hurting themselves or others please either call 911 or text our friends at Crisis Text Line. Please text the word HOME to 741741.<br /><br />If it's something that isn't an emergency you can text Blue&ndash; check out the texting guide <a href="https://www.bluefever.com/texting-guide">here</a> and learn what Blue can help with.

I, or someone I know, is in an emergency situation or at risk of hurting themselves. What do I do?

First off, we are so proud of you for seeking help for yourself or someone else who is experiencing a crisis and might come to harm.<br /><br />Here are some <a href="https://docs.google.com/spreadsheets/d/1yn6YmWSQXzXECuzkCtg774aASB1P4FHS3hBA6xnHtS4/edit?usp=sharing">national resources and hotlines</a> for you. These people are ready to help you and be there for you so please reach out! If you don't feel comfortable talking to these people you can:<br /><ol><li>Seek a trusted adult figure to confide in and express your concerns (eg. teacher, principal, counselor, parent, etc.).</li><li>Understand, or let the other person understand that they are not alone and there are others who care about yours and/or their well-being.</li><li>And remember, if it is an urgent emergency you can always dial 911.</li></ol>

What kind of crisis resources do you have?

Here is our list of <a href="https://docs.google.com/spreadsheets/d/1yn6YmWSQXzXECuzkCtg774aASB1P4FHS3hBA6xnHtS4/edit?usp=sharing">national resources and hotlines</a> for you. We are really proud of you for getting help&ndash; taking care of yourself is courageous and admirable.